Readable inputs
Keyword evidence stays visible beside every classification, so agents know why a ticket moved.
Evaluation sheet / build 0.8.4
LOCAL DEMO
Triage support queues before they become backlogs.
Model labels incoming tickets, estimates urgency, and drafts a next action. This evaluation build runs entirely in your browser with deterministic keyword rules—no account, API key, or network request.
Run evaluation ↓04 classes<10ms local inference0 API calls
01
Interactive evaluation
INPUT / RAW TICKET
SAMPLE_001Run a ticket through the model.
Load sample:
Runs locally with bundled keyword rules. No API calls, no data storage.
OUTPUT / CLASSIFICATION● COMPLETE
CategoryBilling
UrgencyHigh
Confidence96%
Detected signals
chargechargedrefundpaymentRecommended next action
Verify the payment ledger, identify any duplicate transaction, and route to Billing Ops.
Draft reply
“Thanks for flagging this. We classified your request as billing with high urgency. Our next step is to verify the payment ledger, identify any duplicate transaction, and route to Billing Ops. We’ll keep you updated as we review it.”
02
Method notes
INSPECTABLE BY DESIGN
Automation you can question.
Confidence in context
Scores support review thresholds. They are never presented as certainty or hidden behind a magic label.
Human-owned actions
Drafts accelerate the first response. Your team keeps final authority over routing and customer communication.
03
Review questions
Before you approve the run.
Does this demo send my ticket anywhere?
No. Classification runs in your browser using bundled keyword rules. No ticket text leaves the page.
Is this a production machine-learning model?
No. It is a transparent product demo designed to show the workflow and interface with deterministic output.
What can a production version connect to?
A production implementation could connect to your help desk, knowledge base, routing policies, and review queue.
Can agents override a classification?
Yes. Human review and correction should remain part of any production support workflow.
Bring your queue.
Keep the judgment.
Join the pilot list for production integrations, review controls, and evaluation tooling.
Request early access ↗